5. Cancellation
5.1 We have every right, for purpose of suspected fraud, to reject to or process payment on any order, and/or to cancel any contracted agreed between you and Bunty, in whole or in part, if the Product is unavailable for whatever reason. A notification will be sent to you in this case any payment made by you will be refunded, and accept no liability which may have risen as a consequence due to the refusal to process any order/purchase.
5.2 The method which was used by you to make a payment to us will be the same method that we will use to refund any money received from you, unless an agreement is made between you and Bunty.
5.3 Return and Refunds
Items must be returned directly to Bunty should you want to qualify completely for any credit, refund, cancellation or replacement. You will be held responsible for all shipping costs (these costs may result from the shipment of the requested product back to the original seller). In addition 15.00 % handling fee would also be charged. We must be advised of your cancellation in written form which also should bear the signature of the person who authorised the original purchase. Please be advised that all refunds are subject to Bunty authorising the return. All return requests must be made under 24 hours from delivery. Only unopened, unused and unaltered (in any manner whatsoever, whether by wash, stain or otherwise) items that are in their original packaging may be returned. Permission will not be given to all requests of returns or cancellation.
5.4 Exchange Policy
Within 03 days of receiving your product/s faulty items may be refunded or exchanged. Any item/s that are to be returned should be in its original form unused and unaltered with labels still attached.
If the size of the product is incorrect then it can be exchanged on the following conditions:
- A replacement size should be available in order for the exchange to occur.
- The product in question must be, unused and unaltered (in any manner whatsoever, whether by wash, stain or otherwise).
For the purposes of resale the product must be in a satisfactory and suitable condition in its original packaging but if a non-defective product shows indications of extended use then the product will not be accepted. In addition all posting/carrier costs has to be paid by the customer.
The courier/posting costs will have to be paid in advance by the customer.
5.5 Items on sale
The Exchange policy is not applicable to items bought on sale. Exchange or returns will not be accepted on any sale items therefore make sure that you are highly satisfied with the product/s on sale before ordering them.
6. CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)
6.1 Any purchase contract entered into online may be cancelled by the customer within 24 hours of receiving the order and to receive a refund subject to clause 5.3. You are also entitled to cancel a purchase if there is a delay in the delivery beyond the estimated dispatch date/time frame (or if it is not specified, beyond 14 days from the order date).
6.2 cancellation fees shall not be applicable.
6.3 Where relevant, delivery fees and cash handling fees, non-refundable.
6.4 For further details regarding non-faulty Products, please refer to return and refund policy.
